Payment is due at the time of purchase. This includes all commission items.
Purchased items are shipped once full payment has been confirmed.
You may cancel your purchase for a refund within 12 hours PRIOR to the item being shipped. Once your purchase has been shipped, you can no longer cancel your order or return for refund.

I accept exchanges of equal value within 14 days of ordering. The buyer is responsible for all shipping costs in the event of an exchange.

Please note there are no exchanges or refunds for commissions and made to order items due to the customized specifications of such orders.


All orders are shipped using Canada Post.

All international orders are shipped and delivered using Standard Shipping.

For insurance, delivery confirmation, or to change delivery method, please contact the shop owner. Additional charges may apply.


There are no refunds for orders, however, we accept exchanges for all items EXCEPT commission items and made to order items.

In the event that an item arrives damaged, please contact the shop owner.

You may be instructed to return the item for replacement.

If an item is lost during shipping transit please contact the shop owner within 30 days of the order being placed.


For questions regarding custom orders or wholesale pricing please contact the shop owner by email at hello@hexandherb.com